Our system is automated so that we can get your order to you as quickly as possible, so all products are sent to production immediately after an order is placed. With this in mind, we will print your order with the exact personalisation that is sent to us - we do not have the ability to amend the personalisation once the book is sent to print.
We are not liable for any personalisation errors, and we are unable to cancel orders with personalisation errors that have already gone to print.
If you would like to reorder with the correct personalisation, contact our Customer Service team at email@example.com, and they will provide you with a 50% voucher code, so you can reorder for half the price of the new book (not including postage costs).
Have any further questions? Please don't hesitate to get in touch with our Customer Service team who will do their best to answer your question!