Sometimes, mistakes happen and the wrong address gets entered.
If you contact us as soon as possible with the correct address, we will see if we can change the address for you. If your order has not already been dispatched, we will be able to update the delivery address. Unfortunately, we cannot do anything if the order has already been sent out.
If your order has already been dispatched, you can either wait for it to be returned to sender, and we can resend to the correct address (please note, you will need to cover the postage costs), or, we can reprint your order and send to the correct address, but you will be charged 50% of the cost of the new book + postage.
We do not accept liability for items not received when you have supplied an incorrect address, an incomplete address or business addresses where orders are collected by a concierge or front desk.
If using a business address, we do recommenced using a recorded or tracked service just to be sure that your order has arrived at the right place.
We deal with issues on a case by case basis.
Please note that if you pay via PayPal, we do not use addresses assigned to PayPal accounts. We will only use the address that you supply to us on our website.
Have any further questions? Please don't hesitate to get in touch with our Customer Service team who will do their best to answer your question!